Frequently Asked Questions
For any additional questions or concerns not covered here, feel free to contact our customer support team via email.
Play Pulse Shop is a Canadian-based retail e-commerce platform specializing in customizable branding solutions for a wide range of products. Our services include providing personalized apparel, accessories, technology items, trade show materials, drinkware, bags, sweets, and more.
We offer a diverse range of brandable apparel, including T-shirts, polo shirts, hoodies, sweatshirts, jackets, caps, hats, and workwear.
Orders can be canceled within 24 hours of placement. Contact our customer support team immediately for assistance with order cancellations.
We accept major credit cards, debit cards, and other secure payment methods. You can choose your preferred payment option during checkout.
Returns are eligible within 3 business days of receiving the product. Items must be unused and in their original condition. For more details, refer to our Refund and Returns Policy.
To initiate a return, please contact our customer support team via email.
We prioritize the security of online transactions. Our website employs industry-standard encryption and security measures to protect your payment information.
To ensure prompt delivery, please double-check your shipping address during the checkout process. Contact our customer support team immediately if you need assistance with address changes.
Upon acceptance into our Affiliate Program, affiliates gain access to a variety of marketing materials, including banners, promotional images, and guidelines.
Affiliate commissions are paid out on a monthly basis through the payment method chosen during the affiliate registration process.
Affiliates will be notified of any changes to the program via email or through the affiliate dashboard. It is recommended to regularly check the Affiliate Program guidelines for updates.
