Last updated: February 2, 2024.
Order Cancellation
This policy outlines the terms and conditions related to the cancellation of orders placed through our platform.
Eligibility
Orders can be canceled within 24 hours of placement. After this period, the order is considered final, and cancellation may not be possible. Please contact our customer support team immediately for assistance with order cancellations.
How to Cancel
To cancel an order, contact our customer support team via email. Please provide your order number and a detailed reason for the cancellation. Our team will assist you through the cancellation process.
Cancellation Confirmation
Upon successful cancellation, you will receive confirmation via email. If you do not receive a confirmation within 24 hours, please contact our customer support team to verify the cancellation status.
Refund for Canceled Orders
If your order is canceled within the eligible timeframe, a refund will be processed. Please allow 14 business days for the refund to reflect in your account. The processing time may vary based on your payment method and financial institution.
Exclusions
Certain orders may not be eligible for cancellation, such as personalized or custom-made products. If your order falls into this category, contact our customer support team for assistance.
Modification or Cancellation by Play Pulse Shop
Play Pulse Shop reserves the right to modify or cancel an order if necessary. In such cases, you will be notified, and any applicable refunds will be processed accordingly.
Contact Us
For questions, concerns, or assistance with order cancellations, please contact our customer support team at:
Address: 5305 Notre-Dame, Laval, Suite 216, Laval, Québec, H7W
Email: info@playpulseshop.com
Phone: 1 888 304 8087
