Last updated: February 2, 2024.
Eligibility
This policy outlines the terms and conditions for refunds and returns when you make a purchase through our platform.
Return Eligibility
Returns are eligible within 3 business days from the date of receiving the product. To be eligible for a return, your item must be unused, in its original condition, and with all tags attached.
Initiation of Return
To initiate a return, contact our customer support team via email. Please provide your order number and a detailed reason for the return. Our team will guide you through the return process.
Return Shipping
Return shipping costs are the responsibility of the customer unless the return is a result of our error (e.g., you received the wrong item). We recommend using a trackable shipping service for your return.
Inspection and Refund Process
Once we receive your returned item, our team will inspect it. We will notify you of the status of your refund after inspection. If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7 business days.
Refund Timeframe
Please allow 14 business days for the refund to reflect in your account. The processing time may vary based on your payment method and financial institution.
Exclusions
Certain items are non-returnable, such as personalized or custom-made products. Additionally, any item not in its original condition, damaged, or missing parts is not eligible for a refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will replace the item or provide a refund based on the nature of the issue.
Contact Us
For questions, concerns, or assistance with returns and refunds, please contact our customer support team at:
Address: 5305 Notre-Dame, Laval, Suite 216, Laval, Québec, H7W
Email: info@playpulseshop.com
Phone: 1 888 304 8087
